🧩 Ticket types
Split requests into categories with their own settings.
Create a type#
Give the ticket type a clear name.
- Examples: Support, Recruitment, Partnership, Report.
- Use a separate type when staff or category changes.
Configure staff#
Assign the roles that should be able to see and manage this type.
- The bot must manage channel permissions.
- Remove roles that no longer exist from the configuration.
Organize categories#
Place tickets in the appropriate Discord categories.
- Check inherited permissions.
- Do not mix private tickets with public channels.