🎫 Advanced tickets
Create a support system with panels, request categories, staff roles and ticket management.
Prepare tickets#
Create ticket types and assign staff roles.
- Support, recruitment, partnership or other request types.
- Make sure the bot can manage channels and permissions.
Publish the panel#
Send the panel to a channel visible to members.
- The selected type organizes the ticket.
- Created tickets remain private to the member and configured staff.
Optional validation#
On the Tickets page, you can enable approval for new tickets and choose a dedicated staff channel.
- When enabled, the ticket channel is not created immediately; a request is sent to the validation channel.
- ✅ Accept approves the ticket and then shows staff controls.
- ❌ Reject automatically closes the request.
- When disabled, tickets open directly as before.
Staff management#
Staff can claim and manage a request from the ticket channel.
- Use the controls provided by the bot.
- Important actions can be recorded in logs.
Close the ticket#
When the request is finished, use the close action.
- Check that the request has been handled.
- Keep the transcript if your setup uses it.