🎫 Advanced tickets

Create ticket types and assign staff roles.

• Support, recruitment, partnership or other request types.
• Make sure the bot can manage channels and permissions.

Send the panel to a channel visible to members.

• The selected type organizes the ticket.
• Created tickets remain private to the member and configured staff.

On the Tickets page, you can enable approval for new tickets and choose a dedicated staff channel.

• When enabled, the ticket channel is not created immediately; a request is sent to the validation channel.
• ✅ Accept approves the ticket and then shows staff controls.
• ❌ Reject automatically closes the request.
• When disabled, tickets open directly as before.

Staff can claim and manage a request from the ticket channel.

• Use the controls provided by the bot.
• Important actions can be recorded in logs.

When the request is finished, use the close action.

• Check that the request has been handled.
• Keep the transcript if your setup uses it.